Claims Registration Clerk

As a Claims Registration (CR) Clerk you will work as critical team member in the Claims Services Department. You will play a key role in representing WorkplaceNL, as the first point of contact for an injured worker, employer or health care provider. As a CR Clerk you will respond to inquiries to assist injured workers and employers with the completion of injury reporting forms and other questions concerning all WorkplaceNL processes, until such time that the claim is referred for a decision.

Role Responsibilities

• Advise workers and employers on processes required to file a claim with WorkplaceNL when an injury occurs.
• Educate the injured worker and employer on the completion of the appropriate forms.
• Obtain accurate information, clarify details and request missing documentation from injured workers, employers and health care providers.

Essential Skills & Qualifications

• Two-year diploma in Business Administration.
• Two years of relevant experience in a client centered team environment.
• Knowledge of WorkplaceNL’s legislation, policies and procedures would be an asset.
• Excellent interpersonal and communication skills.
• Ability to organize and prioritize a large workload.

What success looks like in this role

• Demonstrating a broad depth of understanding of WorkplaceNL’s procedures and practices, along with the ability to prioritize the many and varied functions of the position.
• Communicating with tact and understanding toward employers, workers and health care providers, playing an integral role in the delivery of quality client service in the adjudication process.

Experience and an educational equivalency will be considered.

An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting.

We thank all candidates for their interest; however, only those selected for further consideration will be contacted.

For more information, please visit www.workplacenl.ca

Responsibilities

Some key responsibilities of the Claims Registration Clerk position include:

• Advises workers and employers on processes required to file a claim with WorkplaceNL when an injury occurs and educates the injured worker and employer on the completion of the appropriate forms.
• Obtains accurate information from injured workers, employers and health care providers. They will enter the information into the claim data set on the CR System and request missing injury reports and information from injured workers, employers and health care providers. Clarifies information either through system search or telephone contact, wherever possible, but will also use fax, mail and e-mail as appropriate.
• Exercises discretion and decision-making abilities in determining whether or not a recurrence of a claim should be registered as a recurrence or reinstatement.

Qualifications

Ideal Qualifications:

• Two-year diploma in Business Administration.
• Two years of relevant experience in a client centered team environment.
• Excellent interpersonal and communication skills. Ability to organize and prioritize a large workload.
• Knowledge of WorkplaceNL’s legislation, policies and procedures would be considered an asset.

Experience and an educational equivalency will be considered.

WorkplaceNL