Office Administrator & Client Support Specialist

Please note: position may be part-time 27.5 hrs/week OR full-time depending on candidate

• Do you consider yourself highly organized?
• Are you a proactive problem solver who excels at providing exceptional client support?
• Do you thrive in a team environment where helping clients succeed is the priority?

If so, we want to hear from you! Feltham & Associates, Chartered Professional Accountants, is looking for an Office Administrator & Client Support Specialist to join our dynamic and growing team.

About Us:
Affiliated with The AC Group of Independent Accounting Firms, Feltham & Associates offers a comprehensive range of services, including Accounting, Audit, Tax Planning, Management Advisory, Business Reorganizations, and more. We are committed to delivering cutting-edge solutions for our clients by embracing the latest technologies and providing exceptional service. Learn more about us at http://feltham-associates.ca.

What You’ll Do:
As an Office Administrator & Client Support Specialist, you will be at the heart of our operations, ensuring smooth office functioning and top-tier client engagement. Your responsibilities will include:

• Handling reception duties: answering phone calls, responding to general email and new client inquiries, and managing incoming/outgoing mail and couriers.
• Providing administrative support for client onboarding and offboarding processes.
• Assisting with the implementation and troubleshooting of new IT technologies as part of our client service app ecosystem.
• Managing the firm’s presence on social media platforms (Facebook, Twitter, LinkedIn) and supporting digital marketing initiatives.
• Creating and updating marketing and client support materials.
• Anticipating office needs and ensuring resources are available for staff.
• Assisting with the firm’s accounting and banking, including preparing monthly client statements and following up with clients as needed.
• Performing other administrative duties as assigned.

What You Bring:
We are looking for a candidate who is proactive, tech-savvy, and committed to delivering outstanding service. Key qualifications include:

• Eagerness to learn and embrace new ideas and technologies.
• Ability to take initiative and turn ideas into action.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong customer service orientation and the ability to engage effectively with clients and colleagues.
• Ability to prioritize tasks, multitask, and manage time efficiently.

What We Offer:
At Feltham & Associates, we believe in fostering a supportive and rewarding work environment. As part of our team, you’ll enjoy:

• An opportunity to contribute to a growing firm that leverages the latest technology to enhance client service.
• A chance to make a real difference for our clients across various industries.
• Competitive salary with group insurance benefits (dental, extended health care, disability, vision, life insurance).
• On-site parking, company events, and tuition reimbursement.
• A positive, team-oriented atmosphere where innovation and professional development are encouraged.

How to Apply:
If you’re excited about the opportunity to be part of our innovative and client-focused team, we’d love to hear from you! Please send your resume and a cover letter detailing your qualifications and why you’re interested in this role to feltham.associates@gmail.com

If you’re ready to join a firm where your contributions truly matter, Feltham & Associates is the place for you! Contact us today.

The AC Group of Independent Accounting Firms Limited