Full-time Hostel Attendant

Full-time Hostel Attendant

The Parkdale Hostellerie is looking to hire a Full-time Hostel Attendant
Location: Parkdale (Queen West and Dufferin)
Work setting: Hostel

To apply, please send your resume and cover letter to: working@theparkdale.ca

The Parkdale Hostellerie is a downtown Toronto hostel that offers 11 dorm-style
rooms and apartment accommodations. The hostel offers a terrace and an outdoor
picnic area. The dorm rooms have shared bathrooms.

View us on Booking.com and Expedia.ca : The Parkdale Hostellerie
Main Job Duties and Responsibilities:
RECEPTION
Some day and evening shift required
Welcoming and greeting guests
Answer and direct incoming calls
Inform guests of hotel rates and services
Make and confirm reservations for guests
Ensure proper room allocation
Register and check guests in
Confirm relevant guest information
Verify guest’s payment method
Verify and imprint credit cards for authorization
Issue room keys and direct guests to their rooms
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house
accounts
Listen and respond to guest queries and requests both in-person, email and
by phone
Provide accurate information about local attractions and services
Liaise with necessary staff including cleaners and maintenance to address
any problems or complaints made by guests
Clean all assigned guest rooms, including stripping and making the beds
Ensure high standards of cleanliness are consistently maintained throughout
the hostel
Highlight any maintenance issues in a timely manner to managers
Complete and maintain any incident reports, daily activity reports or other
reports requested by management
Review accounts and charges • process accurate payment of guest’s booking
Inform cleaners when rooms have been vacated and are ready for cleaning •
monitor visitors to the hotel
Enforce rules and policies of the hotel
Maintain a neat and orderly front desk and reception area
 Assist with housekeeping and some cleaning