Information technology (IT) support analyst
baby enRoute
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- JavaOS
- Security software
- Project management software
- Website creation and management software
- Web service design
- Database software
- Software development
- C
- Oracle
Area of specialization
- E-commerce
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Willing to travel
Personal suitability
- Initiative
- Organized