Head dispatcher
Ontario Transway Inc.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Transportation
- Relocation costs not covered by employer
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Prepare and submit reports
- Ensure smooth operation of computer equipment and machinery
- Arrange for maintenance and repair work
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Recruit and hire staff
- Arrange training for staff
- Conduct performance reviews
- Co-ordinate, assign and review work
- Establish work schedules and procedures
- Plan, organize and oversee operational logistics of the organization
Supervision
- 3-4 people
- Dispatchers and radio operators
- Shippers and receivers
- Transportation route and crew schedulers
Experience and specialization
Computer and technology knowledge
- Microsoft Visio
- Electronic scheduler
- Dispatch management service software
- MS Excel
- MS Outlook
- MS Word
- MS Windows
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Weight handling
- Up to 9 kg (20 lbs)
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player