Guest service supervisor – hotel

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Assist clients/guests with special needs
• Address customers’ complaints or concerns
• Supervise staff
• Perform front desk duties
• Establish work schedules
• Enforce policies and procedures
• Develop and implement policies and procedures for daily operations
• Conduct training sessions
• Organize and maintain inventory

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Outlook

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits