Technical support agent
Whiteridge Inc.
Overview
Languages
English
Education
- College/CEGEP
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Private company, corporation or industry
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
Additional information
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Excellent written communication
- Initiative
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Disability benefits
- Paramedical services coverage