Deskside support technician
Voyager Systems Corp.
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
Additional information
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
Personal suitability
- Organized
- Team player
Benefits
Other benefits
- Free parking available
- Other benefits