Information technology (IT) support technician
Bathroom Brothers
Overview
Languages
English
Education
- Bachelor’s degree
- or equivalent experience
- Computer science
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Construction company
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- 3-4 people
Credentials
Certificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- VMware certified professional
Benefits
Health benefits
- Dental plan
Other benefits
- Parking available
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Does not require Canadian work experience