Technical support specialist – information technology (IT)
Beyond GTA Inc.
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Japanese
Work setting
- Help desk
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Interpret language for individuals and small groups
Experience and specialization
Computer and technology knowledge
- Jira
- Shell script
- Linux
- Internet
- Servers
- HTML editing software
- SQL
- Spreadsheet
Additional information
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Organized
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Life insurance
Long term benefits
- Long-term care insurance
Other benefits
- Other benefits