Technical support specialist – wholesale trade
Delta-Q Technologies Corp.
Overview
Languages
English
Education
- Bachelor’s degree
Experience
5 years or more
Hybrid
Work must be completed both in person and remotely.
Green job Help – Green job – Help
The employer stated that this position is a green job, because it involves tasks and responsibilities contributing to positive environmental outcomes and helping Canada achieve its net-zero target.
Work site environment
- Industrial/commercial (general)
Responsibilities
Tasks
- Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
- Read blueprints to determine dimensions of structure or system and material requirements
- Assess client’s needs and resources to recommend the appropriate goods or services
- Develop reports and proposals to illustrate benefits from use of good or service
- Deliver sales presentations
- Use sales forecasting software
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Provide input into product design where goods or services must be tailored to suit client’s needs
- Consult with clients after sale to provide ongoing support
- Reach to clients after sale or signed contracts to provide ongoing support
- Review and adapt information regarding product innovations, competitors and market conditions
- Train customers’ staff in the operation and maintenance of equipment
- Provide clients with presentations on the benefits and uses of goods or services
- Resolve product and service related problems
- Troubleshoot problems related to equipment
- Advertise and/or promote products, sales or services
- Provide customer service
- Supervise activities of other technical sales specialists
Supervision
- 1 to 2 people
Experience and specialization
Type of product
- Industrial supplies
Computer and technology knowledge
- Jira
- Presentation software
- Salesforce
- Word processing software
- Electronic mail
- Spreadsheet
- Database management
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Word
- Adobe Suite
- Zendesk
- Enterprise resource planning (ERP) software
Parts specialization
- Hardware
Specialization or experience
- Green economy sector
Sales experience
- Electrical and electronic equipment
Additional information
Security and safety
- Reference required
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Flexibility
- Initiative
- Creativity
- Positive attitude
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities