Technical support representative
A2N
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
- Computer and information systems security/information assurance
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
- Private company, corporation or industry
- Office building
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Linux
- Networking software
- Networking security
- Enterprise Applications Integration (EAI)
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- HTML editing software
- Web service design
- Software development
- Mac OS
- Python
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- Networks
Area of specialization
- Cybersecurity
Additional information
Security and safety
- Basic security clearance
- Secret clearance
- Criminal record check
Transportation/travel information
- Willing to travel
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Gasoline paid
- Group insurance benefits
Other benefits
- Free parking available
- Learning/training paid by employer