Analyst, systems technical support
I Time Inc.
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Establish work priorities and ensure procedures are followed and deadlines are met
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- MS Office
- MS Windows
- Spreadsheet
- MS Excel
- MS Word
- Electronic mail
- MS Outlook
Additional information
Security and safety
- Basic security clearance
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Large workload
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Flexibility