Travel consultant

Overview

Languages

English

Education

• Bachelor’s degree
• or equivalent experience

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Asset languages

• Arabic
• Persian
• Tamil
• Turkish

Responsibilities

Tasks

• Attend to other financial transactions, such as plane tickets and travel insurance
• Calculate cost of travel and accommodations
• Handle reimbursement in case of transportation and hotel reservations cancellation
• Recommend suitable products
• Supervise clerical staff or other travel counsellors
• Investigate new travel areas, hotels and other amenities
• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Develop contact lists
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
• Provide consultation and advice
• Issue tickets
• Answer clients’ inquiries and provide information

Credentials

Certificates, licences, memberships, and courses 

• Travel Industry Council of Ontario (TICO)

Experience and specialization

Computer and technology knowledge

• Travel software packages
• Amadeus
• MS Office

Travel bookings

• Business travel
• Leisure travel
• Individual travel
• Group travel
• Domestic travel
• International travel
• Adventure travel
• Cruise ship

Type of experience

• Call centre
• Sales and marketing

Geographical areas of specialization

• Canada
• United States
• Caribbean
• Asia

Area of specialization

• Sales

Economic specialization

• Retail business

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Travel expenses not paid by employer

Work conditions and physical capabilities

• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Work under pressure
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Dedication