Service adviser
Canadian Tire
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs covered by employer
- Willing to relocate
- Automobile repair services
Responsibilities
Tasks
- Develop communication strategies
- Produce informational materials to increase awareness of services available
- Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Receive and log complaints
- Receive credit and employment applications
- Receive payments
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients’ inquiries and provide information
Experience and specialization
Area of specialization
- Fundraising
- Communications
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Work under pressure
- Standing for extended periods
- Walking
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Judgement
- Ability to multitask