Guest services manager
Vintage Hotels
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Responsibilities
Tasks
- Supervise staff
- Enforce policies and procedures
- Address customers’ complaints or concerns
- Assist clients/guests with special needs
Supervision
- 1 to 2 people
- 3-4 people
Experience and specialization
Computer and technology knowledge
- MS Word
- MS Excel
- MS Office
- MS Outlook
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Valid driver’s licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities