Telephone technician

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Outdoors
• At heights
• Confined spaces

Work setting

• Installation
• Maintenance
• On-site customer service
• Testing
• Various locations
• Repair
• Relocation costs not covered by employer
• Service
• Willing to relocate

Responsibilities

Tasks

• Diagnose and locate equipment faults, and adjust, replace or repair telecommunications equipment
• Inspect operation of telecommunications equipment
• Install, arrange, remove and maintain telephone equipment, wiring and associated hardware
• Repair or replace defective telephone equipment
• Test installed telephone systems to locate transmission faults
• Analyze test results and adjust, change or repair switching system, network, associated equipment and software
• Complete and maintain test and service reports
• Determine nature, cause and location of trouble
• Initiate the dispatch of appropriate repair personnel
• Install electromechanical, analog and digital trunking systems, circuits and equipment in telecommunications central offices and switching centres
• Instruct apprentices
• Operate computerized testing systems to conduct service tests on customer lines and equipment
• Climb and work aloft on poles, ladders or other support structures
• Connect, disconnect and relocate cable outlets
• Determine work assignments
• Install cable modems and software to enable Internet access
• Maintain and repair aerial and underground transmission systems
• Repair or replace faulty cables, power suppliers and amplifiers

Additional information

Transportation/travel information

• Valid driver’s licence

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Ability to distinguish between colours
• Combination of sitting, standing, walking
• Bending, crouching, kneeling
• Manual dexterity

Weight handling

• Up to 9 kg (20 lbs)
• Up to 13.5 kg (30 lbs)
• Up to 23 kg (50 lbs)

Own tools/equipment

• Tools
• Safety equipment/gear
• Steel-toed safety boots
• Hard hat
• Safety glasses/goggles
• Safety harness
• Cellular phone

Personal suitability

• Leadership
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Accurate
• Dependability