Customer service managing supervisor
WESTERN FORTUNE EMPORIUM LTD.
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors’ operations on sales
- Determine merchandise and services to be sold
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Conduct performance reviews
- Supervisory Experience
Experience and specialization
Specialization or experience
- Specialized environmental skills and knowledge
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Creativity
- Efficiency
- Energetic
- Hardworking
- Integrity
- Positive attitude
- Proactive
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Team player
- Ability to multitask