Customer service manager – retail

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

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The employer stated that this position is a green job, because it involves tasks and responsibilities contributing to positive environmental outcomes and helping Canada achieve its net-zero target.

Work setting

• Retail business

Responsibilities

Tasks

• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors’ operations on sales
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Supervise office and volunteer staff
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 3-4 people

Additional information

Work conditions and physical capabilities

• Work under pressure

Personal suitability

• Goal-oriented
• Positive attitude
• Client focus
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Team player
• Ability to multitask