Citizen services officer (CSO) – government services

Service Canada

Overview

Languages

Bilingual

Education

  • Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Urban area

Responsibilities

Tasks

  • Determine eligibility of persons applying for benefits

Experience and specialization

Computer and technology knowledge

  • MS Outlook
  • MS Word
  • MS Windows

Additional information

Security and safety

  • Criminal record check
  • Credit check
  • Enhanced reliability security clearance

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Dependability
  • Analytical

Benefits

Financial benefits

  • As per collective agreement

Other benefits

  • Free parking available
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