Service Advisor

We are looking for a personable Service Advisor at our Virden location.

The Service Advisor’s responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance and conducting inspections. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers’ concerns with accurate repair descriptions.

To be a successful Service Advisor, you should have excellent customer service, organization, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
Service Advisor Responsibilities:
• Greeting customers as they come into the service drive thru
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections and potential cost savings
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.

Wage: $22 / hour Bonuses
We offer medical benefits, dental benefits, group insurance benefits, life insurance benefits, pension plan benefits, vision care benefits.