Bilingual Contact Center Representative

We are currently seeking a Bilingual Contact Center Representative to join our Member Service Contact Centre. This position can be performed remotely (must be located in Atlantic Canada) or on-site.

This Member Service Representative will be required to assist members and non-members by phone, e-mail and live web chat. This position requires someone who is flexible, willing to work in a team environment and with the ability to work autonomously. The contact centre is open Monday-Friday 8am-9pm, Saturday-Sunday and Holidays 10am-9pm which means the successful candidates will be required to work evenings, weekends and statutory holidays.

Our representatives are customer service oriented with a positive upbeat “can do” attitude.

Responsibilities

• Assisting members and potential members by phone with:
  • Membership Transactions
  • Ordering maps and TripTiks
  • Credit Card Transactions
  • Car Rental and Hotel Reservations
  • Issue Travel Medical Insurance policies
  • Other duties as required to meet department and organization objectives
• Monitor Social Media activity and respond to direct messages
• Assist Members and customers on the CAA Atlantic website
• Resolve issues related to members having issues logging into their online account
• Answering general inquiries and transferring callers to appropriate departments as required.
• Responding to inquiry e-mails.

Qualifications

• Bilingual (French/English)
• Exceptional customer service skills
• Attention to detail and accuracy
• Organized
• Dependable, possessing an excellent track record of attendance
• Excellent communication skills (verbal & written)
• High School Diploma or Equivalent
• Previous customer service experience would be an asset

Are you interested?

CAA offers you:
• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
• A competitive compensation package.
• Generous paid time off based on professional experience.
• Company pension plan
• Paid volunteering.
• Exceptional benefits package including:
o industry-leading $1,500 a year for mental health
o Orthodontic coverage
o IVF coverage
o Vaccine coverage e.g., Twinrix, Shingrix
o Orthodontics for adults and children
• Telemedicine – provides you with 24/7 direct access to medical care and wellness services by phone or video chat.
• Health and Safety of employees is the number one priority.
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

CAA Atlantic