Student Service Representative, Admissions Office

Position: Student Service Representative
Department: Admissions Office
Position Type: SEIU Clerk 3, full-time,10-month limited term
Date Posted: October 11, 2024
Application Deadline: October 21, 2024 at 11:59pm
Competition #: 24-43-AU
Salary: $45,191 per annum (SEIU Clerk 3). Salary increases to $50,371 following successful completion of 6-month probation period.

Responsibilities

Acadia seeks a Student Service Representative in Admissions for a 10-month limited term contract to be an initial point of contact for individuals wishing to study at Acadia. The Student Service Representative provides assistance and information on admission requirements and application, scholarship, registration, housing and financial processes. They will also connect potential students with other areas of campus as required. A large number of client inquiries are dealt with on a daily basis.

In processing applications for admission, the incumbent will verify accuracy and completeness of records and process fees received. This position is also responsible for document tracking, file and database management, and report preparation; may also be required to update the Admissions website.

The Student Service Representative has the advising ability to help applicants navigate academic regulations and criteria to provide support through the application process. High standards in quality of work are necessary as errors directly affect students, the confidence of academic units, and the reputation of the University.

Qualifications

• We are seeking a candidate with a certificate in an office or business administration program
• Experience in delivering a high level of client service and demonstrated ability to communicate clearly, resolve issues, and take initiative
• Demonstrated ability to work to a high level of accuracy, maintain confidentiality, and be flexible to regularly changing priorities is necessary, as is the need for strong analytical skills
• Experience with high-volume data entry preferred
• Applicants must be proficient in the use of Microsoft Office applications. Experience with database management is necessary; familiarity with Slate would be an asset.
• Familiarity with Acadia University’s academic policies would be considered an asset.

For further information or to request a detailed job description, please contact Keilani Tupper at keilani.tupper@acadiau.ca.

Are you interested?

TO APPLY: Internal candidates (members of SEIU Local 2) must apply by October 21, 2024. Applications from external candidates are also encouraged; however, consideration is dependent upon result of internal competition. To apply for this opportunity, click on the “Apply Now” button and upload your cover letter, resume, and professional references. Internal candidates (members of SEIU Local 2) should also upload a job posting application form.

Please be advised that only those invited for an interview will be contacted. The University reserves the right not to fill this position. A six-month eligibility list may be established from this competition to fill future vacancies for identical positions.

The University invites applications from all qualified individuals; however, Canadians and permanent residents will be given priority. Acadia University is committed to employment equity and diversity in the workplace and welcomes applications from Aboriginal people, African Nova Scotians, persons with disabilities, visible minorities, women, and persons of any minority sexual orientation or gender identity. Consistent with the principles of employment equity, the primary criterion for appointment to a position is qualifications and professional excellence. Candidates who identify as a member of one of the afore-mentioned groups, and who wish to have the application considered as such, are invited to submit the online Employment Equity Voluntary Self-Identification Form as part of their application package.

The university will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. If you require accommodation because of a disability or for any other reason during the interview process, please contact keilani.tupper@acadiau.ca.

Acadia University