Customer Service Representative

Department: Marketing and Sales

Supervisors: Manager of Customer Relations

Position Category: Full Time

Working Hours: 35 hours per week

Salary: $32,909 per annum

Benefits: Medical/Dental, RRSP plan

(Note: The position will be subject to the terms and conditions of a collective agreement between Unifor and Discovery Centre)

POSITION SUMMARY:

Are you an outgoing and enthusiastic team member with strong administrative abilities and a drive to provide exceptional customer service? The Discovery Centre is looking for you to join its team as a Customer Service Representative.

The successful candidate must enjoy interactions with a variety of visitors to the Centre and be comfortable delivering applicable information clearly and positively. This team member should have a drive for sales and experience receiving customer feedback.

The Customer Service Representative is a high-energy individual who is ready to thrive in a dynamic team environment and deliver a positive first impression to visitors in person, by phone or via online communication.

RESPONSIBILITIES:

• Greet and welcome visitors and guests in a professional and friendly manner
• Communicate clearly in-person, by phone, in e-mail and letters with a variety of audiences to address standard operational and directional questions and to assist in a friendly & courteous manner
• Provide strong administration support with POS processing, payments and receipts
• Process payments and complete daily cash opening & closing procedures
• Support the Discovery Shop through merchandising, sales promotion, and processing store merchandise in-store and online
• Encourage Discovery Centre membership sales and assist with the maintenance of the membership files and database
• Stay current with all Discovery Centre activities including, but not limited to, educational & public programs, exhibits, birthday parties, special events, group visits & corporate packages and is completely conversant in all pertinent details such as dates, times, costs, registration processes and requirements
• Maintain the front desk and reception area in an organized and clutter free manner
• Other duties as assigned

QUALIFICATIONS & EXPERIENCE:

• A minimum of two years’ experience in a retail, customer service or sales role
• Administrative experience
• Demonstrated organizational skills and financial management skills
• Ability to maintain composure and positive customer service while under pressure
• Creative and responsive in problem solving situations
• Works well in a team environment
• Adaptable to changing conditions in the workplace
• Organized and detail oriented
• Computer skills – Microsoft Office, Web literate, POS systems
• Bilingual is an asset (French/English)

SCHEDULE & WORK ENVIRONMENT:

The Customer Service Representative position requires a flexible work schedule which will include weekend and holiday hours

Working conditions include daily contact with people of all ages, small and large groups, long periods of standing, and light physical activity.

Discovery Centre promotes equal employment opportunities for all job applicants and embraces diversity. The Centre is committed to equity in its policies, practices, and programs, supports diversity in its work environment, and ensures that applications for members of underrepresented groups are considered for employment with the Centre.

APPLICATION:

Applicants should submit their resume, cover letter and references to recruitment@thediscoverycentre.ca noting the position name in the subject. All applications will be reviewed but only those chosen for an interview will be contacted. All applicants are thanked in advance for their interest.

Discovery Centre is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact recruitment@thediscoverycentre.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Discovery Centre