Client Success Manager

Client Success Manager

Ensuring client success is the name of the game. As Client Success Manager, you will act as client liaison, ensuring all projects are developed on scope, on time, and on budget. Collaboration with Factory teammates will be key to creating work that meets and exceeds our clients’ expectations. As a member of our Client Success Team, you ensure projects are planned accordingly across all disciplines. Being quick on your toes is essential – troubleshooting is part of the game as things don’t always run according to plan! With a customer-centric mindset, you have the skills to conquer all issues/concerns that arise and can intercept problems before they happen.

What You Will Do:

• Act as the client liaison with the agency and balance the input of the various disciplines, ensuring the client’s goals and objectives are achieved
• Act as the voice of the client – communicate client feedback, opportunities, and trends to appropriate team leaders
• Manage day-to-day project execution from initiation to execution and in market
• Ensure all projects are on scope, on time, and on budget
• Collaborate with team members on developing statements of work
• Set and continually manage project expectations with all stakeholders, both internally and externally
• Exhibit exceptional communication skills
• Build strong, long-term client relationships
• Exhibit strong ownership and accountability for assigned clients
• Resolve customer issues effectively
• Be a knowledge expert about your clients
• Keeps abreast of industry trends

What You Bring:

• Bachelor’s degree in Marketing, Communications, Advertising, Business or a combination of education and experience
• 5 years of project management within a consulting firm, delivering projects to multiple customers simultaneously
• Strong passion for customer service with a solutions-oriented mindset
• Advanced problem resolution skills and communication abilities
• A history of delivering projects on time and on budget
• Superb organizational skills
• Proven multi-tasking skills in a high pace environment
• Proficient in MS Office Suite and Project Management Software
• Digital marketing expertise is an asset

About Idea Factory
Since 2000, Idea Factory has been delivering successful marketing solutions to a deep and diverse group of clients. We are a team of collaborative professionals dedicated to our craft and driven by an empowering work culture. Do what you do best, while growing with some of the best in the industry. Are you ready to join us?
Idea Factory is an equal opportunity employer. We believe in the value of having not just diversity of thought, but diversity of background. We come from all walks of life and are committed to fostering an open and inclusive workplace. After all, great ideas can come from anywhere.

We Offer:

• Highly competitive compensation
• Employee group benefits
• A flexible working model (hybrid approach)
• A variety of challenging projects with a diverse client roster
• Work/life balance is at the forefront for all our employees; work hard, play harder.
• Team social events

All interested and interesting applicants are invited to reach out to careers@ifactory.ca with your résumé by October 30, 2024

The Idea Factory