Contact Center Representative

The CAA Atlantic Roadside Assistance Contact Center is a small and welcoming team. We interact directly with members, when they need us the most – when they are having trouble with their vehicle! Flat tires, boosts, battery installations, lockouts, extrications, and tows – these are some of the service calls you can expect to receive in this position. The Contact Center is open 7 days a week, 365 days a year with working hours from 6:00AM to 11:00PM AST. Our team is looking for someone who is customer focused, empathetic, passionate about helping others, extremely attentive to detail and a team-player.

Responsibilities

• Answer inbound requests and call back requests for Roadside Assistance.
• Dispatch calls to the service provider
• Work as part of a shift rotation
• Answer general Membership inquiries
• Clerical paperwork
• Other duties as required

Qualifications

• Strong communication and interpersonal skills
• Active listener and problem-solver skills, with high attention to detail
• Prior relevant customer service experience is considered an asset
• Working knowledge of computer applications
• Ability to work well under pressure
• Comfortable with repetitive routines
• Competency using Google Maps
• High school diploma or equivalent
• Bilingual (English/French). Candidates fluent in English only will be considered

Skills

• Communication
• Computer Applications
• Office Administration

Are you interested?

At CAA Atlantic, we’re not just a company; we’re a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we’re not your typical organization. As a forward-thinking, not-for-profit, we’re committed to pushing the boundaries of what’s possible.

If you’re looking to be part of a company that’s leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we’re on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we’ll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

• The safety and wellness of our employees is our number one priority.
• Paid, on the job training, where CAA provides you with the tools to do the job
• Generous paid time off based on related professional experience
• Company pension plan
• Exceptional benefits package including:
• Annual- mental health support
• Fertility coverage
• Vaccine coverage e.g., Twinrix, Shingrix
• Orthodontics for adults and children
• Employee Telemedicine – provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Complimentary Premier CAA Membership
• Fitness program support
• An innovative and dynamic work environment based on a progressive culture of continuous feedback and positive employee recognition
• Ongoing learning and development opportunities including our employee learning management system
• Challenging work with a great organization committed to our people
• Strong commitment to the community including paid volunteer time
• Access to complimentary credit counselling services
• Scholarship opportunities for children and grandchildren

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.

WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.

WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.

WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic: As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation: Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

CAA Atlantic