Service Advisor

Lounsbury Heavy-Duty Truck Limited

The Opportunity

Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Technical Service Administrator.

We are looking for a skilled and customer-oriented person. The ideal candidate will have a strong technical background in heavy-duty truck maintenance and repair, excellent customer service skills, and the ability to assist the supervisor in managing the workflow in the shop.

Why work with us:

  • Competitive Wages

  • Group Benefit Plan

  • Great work culture

  • Fun and dynamic work environment

  • Employee discounts on cars and furniture

  • Pension Plan

Key Responsibilities:

  • Technical Expertise: Must be able diagnostic tool, prepare estimates, create repair orders and follow up with customers.
  • Customer Interaction: Communicate effectively with customers to understand their needs, provide updates on repair status, and offer professional advice on maintenance and repair options.
  • Workflow Assistance: Support the supervisor in overseeing the daily operations of the service department, including scheduling, prioritizing tasks, and ensuring efficient workflow.
  • Team Collaboration: Work closely with other technicians and staff to ensure a cohesive and productive work environment.

Qualifications

  • Completed high school or GED. Post-secondary education is an asset.
  • Technical knowledge of trucks is required
  • Must have a valid driver’s licenses and a clean driver’s abstract
  • Must be computer literate – be able to use Microsoft Outlook, Excel, and be able to learn a new computer program. Previous experience with CDK is an asset.
  • Strong interpersonal skills, customer service skills, and troubleshooting skills
  • A good team player, has a sense of urgency and has the ability to multi-task

The work schedule alternates weekly. In Week 1, the hours are Monday to Friday from 8:00am to 5:00pm. In Week 2, the hours are Monday to Friday from 4:30pm to midnight (this is subject to change based on workflow).

This is an excellent position for mechanic that is looking to advance their career.


Lounsbury Heavy-Duty Truck Limited

Show Full Vacancy