Customer service clerk
Onmyownbusiness Solutions Inc.
Overview
Languages
Bilingual
Education
- Bachelor’s degree
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Consulting firm
- Professional association or organization
Responsibilities
Tasks
- Develop communication strategies
- Evaluate communication strategies and programs
- Implement communication strategies and programs
- Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Conduct public opinion and attitude surveys
- Gather, research and prepare communications material
- Initiate and maintain contact with the media
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive credit and employment applications
- Receive payments
- Maintain and manage digital database
- Consult with clients after sale to provide ongoing support
Experience and specialization
Computer and technology knowledge
- Dictaphone
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Adobe Photoshop
- MS PowerPoint
- MS Office
- Social Media
- Google Drive
Area of specialization
- Communications
- Digital media
Additional information
Security and safety
- Reference required
Work conditions and physical capabilities
- Attention to detail
- Overtime required
- Work under pressure
- Hand-eye co-ordination
- Repetitive tasks
- Standing for extended periods
Own tools/equipment
- Cellular phone
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Other benefits
- Free parking available
- Learning/training paid by employer