Technical support supervisor
Code Guru
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Information technology
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Database software
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
- Visual Basic
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Ability to multitask
- Time management