Assistant manager – accommodation services

Overview

Languages

English

Education

• Other trades certificate or diploma
• or equivalent experience
• Marine biology and biological oceanography
• Outdoor education
• Marine transportation, other
• Photography

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Staff accommodation provided
• Remote location
• Tour boat
• Tourism
• Tourism/travel services
• Marine
• Management

Budgetary responsibility

• 0 – $100,000

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers’ complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory
• Provide outdoor, wilderness and wildlife instruction

Supervision

• 5-10 people

Credentials

Certificates, licences, memberships, and courses 

• First Aid Certificate
• CPR Certificate

Experience and specialization

Type of guide

• Escorted group travel guide

Tours focus

• Boat tours

Type of experience

• Marine transportation company

Equipment and machinery experience

• Small boat

Area of specialization

• Marine biology

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Valid driver’s licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload