Information technology (IT) support analyst
AVERYMARIA SOLUTIONS INC
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Telecommunications industry
- Consulting firm
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Information Systems Professional (ISP)
Experience and specialization
Computer and technology knowledge
- Android
- IBM AS/400
- iOS
- JavaOS
- Networking software
- Networking security
- Servers
- Enterprise Applications Integration (EAI)
- Security software
- JavaScript
- Wireless networks
- WordPress
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Bonus
- Night shift premium
Long term benefits
- Maternity and parental benefits
Other benefits
- Free parking available
- Team building opportunities
- Parking available
- Travel insurance
- Wellness program
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for youths
- Participates in a government or community program or initiative that supports youth employment
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities