Systems technical support analyst
BDT SOLUTIONS
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Private sector
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security Certification
- Network Certification
- A Certification
Experience and specialization
Computer and technology knowledge
- Shell script
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- Programming languages
- Software development
- Python
- SAP (FI/CO / HR / MM / OT SD)
- MS Active Directory
- .NET
- C#
- C
- JavaScript
- MS Office
- SQL
- Visual Basic
Area of specialization
- Project management
Additional information
Work conditions and physical capabilities
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Internet access
Personal suitability
- Accurate
- Excellent oral communication
Benefits
Other benefits
- Parking available