Customer service supervisor – retail

English

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

7 months to less than 1 year

Work must be completed at the physical location. There is no option to work remotely.

Supervise staff (apprentices, stages hands, design team, etc.)
Assign sales workers to duties
Hire and train or arrange for training of staff
Teach interest or professional development courses
Exhibit designers plan and develop permanent and temporary or moveable exhibits and displays for museum exhibitions, trade shows, conventions, retail spaces and other exhibitions
Authorize return of merchandise
Establish work schedules
Resolve issues that may arise, including customer requests, complaints and supply shortages
Supervise and co-ordinate activities of workers
Manage cash
Conduct performance reviews

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for youths

Participates in a government or community program or initiative that supports youth employment
Offers on-the-job training tailored to youth

Support for Veterans

Offers mentorship, coaching and/or networking opportunities for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)

Support for Indigenous people

Participates in a government or community program or initiative that supports Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

Applies hiring policies that discourage age discrimination
Provides staff with awareness training to create a welcoming work environment for mature workers
Offers mentorship, coaching and/or networking opportunities for mature workers
Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)