Front desk agent
Motel Metro
Overview
Languages
Bilingual
Education
- College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Urban area
- Hotel, motel, resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process guests’ departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Record and relay information
- Provide emergency services
- Provide basic information to clients and the public
- Obtain and process information required to provide customer service
- Greet people and direct them to contacts or service areas
- Operate switchboard or telephone system
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Computerized bookkeeping system
- Spreadsheet
- Internet
- MS Excel
- MS Word
Additional information
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Repetitive tasks
- Sitting
Personal suitability
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Gratuities
Other benefits
- Free parking available