User support technician
Petro Canada
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Work setting
- General office
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Mac OS
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
Additional information
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver’s licence
- Travel expenses paid by employer
Benefits
Financial benefits
- Gasoline paid
Other benefits
- Parking available