Technical support analyst – systems
Meera's Infraconstruct Holdings Ltd.
Overview
Languages
English
Education
- Bachelor’s degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- MAC
- Unix
- JavaOS
- Networking software
- Extranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Mail server software
- Communication software
- 3D graphic software
- Computer-aided design (CAD)
- Wireless networks
- Cloud
- Firewall
Additional information
Personal suitability
- Efficient interpersonal skills
- Team player
Benefits
Financial benefits
- Bonus
Other benefits
- Free parking available
- On-site amenities
- On-site housing options
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program