Customer service supervisor (except financial services)
M2 Distribution Ltd
Overview
Languages
English
Education
- Bachelor’s degree
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Identify workers’ training needs
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
Supervision
- Customer service clerk
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- MS Office
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large workload
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Vision care benefits
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Support for newcomers and refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Offers mentorship, coaching and/or networking opportunities for youth
Support for Veterans
- Offers mentorship, coaching and/or networking opportunities for Veterans
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Support for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
Supports for visible minorities
- Offers mentorship programs that pair members of visible minorities with experienced employees