Sales engineer – technical support

Overview

Languages

English

Education

• Bachelor’s degree

Experience

5 years or more

Hybrid

Work must be completed both in person and remotely.

Work setting

• Sales

Responsibilities

Tasks

• Estimate costs of installing equipment
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
• Oversee the preparation of sales and orders
• Prepare sales or other contracts
• Promote sales to existing clients
• Read blueprints to determine dimensions of structure or system and material requirements
• Identify and solicit potential clients
• Assess client’s needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Deliver sales presentations
• Represent companies that export and import products or services to and from foreign countries
• Conduct sales transactions
• Prepare and administer sales contracts
• Use sales forecasting software
• Conduct sales transactions through Internet-based electronic commerce
• Estimate or quote prices, credit or contract terms, warranties and delivery dates
• Provide input into product design where goods or services must be tailored to suit client’s needs
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Review and adapt information regarding product innovations, competitors and market conditions
• Train customers’ staff in the operation and maintenance of equipment
• Provide clients with presentations on the benefits and uses of goods or services
• Resolve product and service related problems
• Troubleshoot problems related to equipment
• Advertise and/or promote products, sales or services
• Provide customer service
• Supervise activities of other technical sales specialists
• Lead sales team in building relationships with business clients and manage negotiations of sales contracts

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Hand-eye co-ordination
• Sitting
• Ability to work independently

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Flexibility
• Initiative
• Creativity
• Positive attitude
• Judgement
• Analytical

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Commission
• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Travel insurance