Switchboard operator
Central Transfer Service
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Private sector
- Rural area
Responsibilities
Tasks
- Greet people and direct them to contacts or service areas
- Provide basic information to clients and the public
- Obtain and process information required to provide customer service
- Operate switchboard or telephone system
- Record and relay information
- Schedule and confirm appointments
- Maintain work records and logs
- Perform clerical duties, such as filing and sorting and distributing mail
- Answer telephone and relay telephone calls and messages
- Monitor mobile radio or telephone
- Provide directory assistance
- Perform data entry
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Switchboard 1-25 lines
- MS Office
Type of experience
- Call centre
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver’s licence
- Travel expenses not paid by employer
Work conditions and physical capabilities
- Ability to work independently
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- As per collective agreement
- Group insurance benefits