Information technology (IT) support technician

English

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Consult user guides, technical manuals and other documents to research and implement solutions
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide problem-solving services to network users
Install software and hardware and configure operating system software in preparation for testing