Technical support specialist – information technology (IT)
NPC/Sandman Hotel Group
Overview
Languages
English
Education
- College/CEGEP
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Head office
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Networking software
- Servers
- Desktop applications
- Database software
- MS Office
- SQL
Additional information
Transportation/travel information
- Public transportation is available
Personal suitability
- Accurate
- Client focus
- Organized
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Other benefits
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers