Office manager

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Implement new administrative procedures
• Review and evaluate new administrative procedures
• Delegate work to office support staff
• Establish work priorities and ensure procedures are followed and deadlines are met
• Carry out administrative activities of establishment
• Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
• Assist in the preparation of operating budget and maintain inventory and budgetary controls
• Assemble data and prepare periodic and special reports, manuals and correspondence
• Perform data entry
• Train staff
• Oversee and co-ordinate office administrative procedures
• Resolve conflict situations
• Coach
• Monitor and evaluate
• Type and proofread correspondence, forms and other documents
• Supervise office and volunteer staff
• Supervise other workers
• Schedule and confirm appointments
• Respond to employee questions and complaints
• Maintain and manage digital database
• Greet people and direct them to contacts or service areas
• Establish and implement policies and procedures
• Determine and establish office procedures and routines
• Consult with clients after sale to provide ongoing support
• Work with minimal supervision
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Train other workers
• Provide customer service
• Liaise with management, union officials and HR consultants
• Order office supplies and maintain inventory
• Arrange travel, related itineraries and make reservations
• Work with the marketing department to understand and communicate marketing messages to the field
• Set up and maintain manual and computerized information filing systems
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• MS PowerPoint
• MS Word
• Google Docs

Area of work experience

• Reports and records
• Invoices

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large workload
• Repetitive tasks
• Large caseload

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan