Customer service assistant

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Produce informational materials to increase awareness of services available
• Supervise staff
• Train staff
• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Maintain records and statistics
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Answer clients’ inquiries and provide information
• Explain rules of games to patrons and ensure that rules are followed