Guest services manager
Haida Gwaii Glamping Inc
Overview
Languages
English
Education
- Bachelor’s degree
- or equivalent experience
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Non-smoking
Work setting
- Rural area
Responsibilities
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Implement marketing activities
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers’ complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans
- Establish work schedules
- Manage events
- Organize and maintain inventory
- Plan and control budget and inventory
- Manage contracts for advertising or marketing strategies
Supervision
- 5-10 people
Experience and specialization
Type of materials
- Canvas
Computer and technology knowledge
- MS Word
- Quick Books
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- Google Drive
- Salesforce
Specialization or experience
- Green economy sector
- Specialized environmental skills and knowledge
Counselling specialization
- Crisis intervention
Additional information
Security and safety
- Basic security clearance
- Enhanced reliability security clearance
- Confidential security clearance
- Secret clearance
- Criminal record check
- Eligible for professional liability insurance
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Large workload
- Overtime required
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
Benefits
Other benefits
- Free parking available
- Paid time off (volunteering or personal days)